FAQs

We are a family business committed to making the best quality meat products. All of our online orders are hand packed and shipped with care from our Fairfield, CA production facility. Unfortunately, the high cost of shipping meat products at a small scale means we are unable to offer free shipping at this time.

We hope to be able to do so in the future, and to offer True Story at a grocery store near you. In the meantime, don’t hesitate to ask your local grocery store manager for True Story products!

Many of our products meet Whole30, Keto, and Paleo lifestyle standards! Click here to filter our products by special diet.

All our hot dogs and sausages are fully cooked. Simply heat and enjoy.

Almost all of our sausages and hot dogs are “skinless,” which means they do not use animal casing.

Some True Story sausages and hot dogs sold in Costco and Sam’s Club items have a natural pork casing. The label will always indicate if the product has pork casing!

If you’ve received our products through grocery partners like Misfits Market or Imperfect Foods, you may find they don’t have expiration dates. Don’t worry! These products are safe to eat.

All True Story products are good in the refrigerator for 30 days upon receiving and for up to 6 months in the freezer. Once the package is opened, items should be consumed within 3-5 days.

Orders are shipped either fresh or frozen, depending on the product. We use ice packs or dry ice to keep the products cold as they get to you, as well as fully biodegradable Green Cell Foam insulation.

All of the cardboard is recyclable and our plastic is classified as Recyclable #7 and can be recycled at your nearest facility.

We also use 10% recyclable materials in our packaging and fully compostable Green Cell Foam insulation in our D2C boxes.

All our packaging is BPA free.

Our products are gluten-free, dairy-free, nut-free, and wheat-free. That said, they’re made in a facility that does use those ingredients in other products and they do share the same production line. While all equipment is thoroughly washed before making our product and our meats have always tested negative for traces of these ingredients, people with severe sensitivities should be aware of the process.

We use only the highest quality, all natural ingredients in our foods. That means no artificial flavors or colors, chemicals, animal products or MSG are used in any of our products.

Our products contain only naturally occurring nitrites such as those found in celery as a result of photosynthesis. No synthetic nitrites are added.

All our natural flavorings are derived from botanical sources like vegetables, fruits, and spices.

Read more about our Clean Ingredient Promise.

Yes! Freeze away. We recommend freezing unopened packages as early as possible before the expiration date. Upon defrosting, enjoy within 3-5 days.

We believe deeply in raising animals with care and respect, helping create a sustainable food system and livelihood for generations of farmers to come.

Our Certified Organic chicken and turkey all have access to the outdoors. Our ​pasture-raised beef comes from cattle that roam massive pasturelands.

All of our pork comes from hogs that are Prop12 compliant, with roomy indoor spaces and outdoor access. The hogs are free to forage and root, and enjoy enrichment materials such as straw and hay.

All our animals are third party certified for animal welfare.

Read more about our Commitment to Animal Welfare.

All of the animals are 100% vegetarian fed. They are never given animal byproducts, antibiotics, growth stimulants, or hormones. Clean, fresh water is available to them at all times.

Our poultry are fed a vegetarian blend of organic corn and soy.

Our organic beef comes from cattle that are 100% grass-fed.

Our organic hogs are fed organic corn, grain sorghum, soybean meal, oats, and a vitamin/mineral supplement.

We’re based in Northern California and work with family farms and ranches in the California, Nebraska, Michigan, Virginia, Oregon, Washington, Colorado, Missouri, Iowa, Illinois, and Nebraska, as well as Canada and Australia.

Can't find what you're looking for? Contact Us

  • I recently purchased your Uncured Genoa Salame and am extremely impressed. You can really taste the difference between other genoa salame and this one. Keep making delicious Uncured Genoa Salame!

    – Matt

  • We just served the apple and wildflower honey chicken sausage... the best tasting ever, not to mention the added benefit of knowing the products are high quality and the company prioritizes animal welfare, both of which are very important to my family.

    – Deborah

  • Thank you for making awesome and great tasting sausage my family and I love to eat. Your company is doing a awesome job. Keep up the fantastic work and thank you.

    – Tricia

  • I loveeee your guys’ products! Its been helping me eat healthy and trim some weight. My whole family loved these!!

    – Tammy

  • I just tried your hot dogs for the first time, WOW! I have spent decades sampling every hot dog available and was blown away by how fantastic yours is. The flavor, the snap, and the authentic taste of beef. By far the best.

    – Mark

  • I have shared how delicious your sausages are with several friends who care about what they put into their bodies. I have multiple food allergies and my body loves this. Your Organic Sweet Italian Chicken Sausage is the best!

    – Debbie

  • We've tried the Organic Beef Hot Dogs and were so pleased to find them as we don't eat hot dogs unless they are free of chemicals, etc. Thank you so much for producing healthy alternatives for us!!

    – Elizabeth

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